This role offers hybrid working, requiring 3 days per week/12 days per month in our White City, London office.

Major Accountabilities:

• Provide first line systems and end user support e.g. incident management and service request management (including assessing, resolving or escalating
  technical issues).
• Facilitate communication and collaboration between RA Ops and NBS IT in matters pertaining to, RA owned applications, such as monitoring problems and summarizing activities for reporting to management.
• Coordinate with 2nd level support to address escalated System issues.
• Prepare user manuals, working instructions and training materials as appropriate, ensure training are recorded and records maintained in the relevant Novartis quality system.
• Participate in RA project initiatives involving, but not limited to, requirements gathering and analysis, migration, and deployment activities.
• Participate in validation and implementation activities for system upgrades and functionality enhancements as appropriate.
• Liaise with internal stakeholders to map business models, existing systems and establishes scope, business priority for change initiatives of small and medium size and complexity.

Essential Requirements:

• BS or MS degree in Computer Sciences or Life Sciences or a relevant discipline.
• Fluent in English (Strong oral and written skills required).
• Systems related experience in Pharma (preferably in a Regulatory environment) or related industry.
• Working knowledge with RA relevant computer programs and systems with demonstrated ability to learn and train others on new systems quickly.
• Basic knowledge of the worldwide Health Authority submission formats as well as the overall drug development process and related document requirements is desirable.
• Knowledge and experience with eCTD, IDMP, Publishing Standards and applicable related tools is desirable.
• Knowledge of ticketing tools, validation tools and concepts of GxP Software Development and testing is desirable.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

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